Zero customer orientation. No welcoming culture.
The entire process was uncaring and communication was monosyllabic. No safety information before the flight, no conversation with the pilot.
In one of the side windows of the helicopter there was a 10 cm round opening, which was probably used to equalize the air in the air conditioning, which we were told after the flight when we asked, with the comment "you wouldn't want to fly with fogged up windows either".
In any case, the ventilation hole meant that the passenger sitting in front of it was hit by ice-cold air (it was February) from very close range from the first minute, and there was no way to escape it.
This person and the passenger sitting opposite were busy for the entire flight trying to somehow ward off the air flow by pulling down their coats. The air was so cold that both passengers could hardly feel their hands afterwards because they were so severely hypothermic. As a result, two of the four family members didn't get to see much of the flight itself and we weren't able to enjoy the truly magnificent view.
We were so looking forward to this flight. As a result, two of our family of four weren't able to enjoy the flight at all. That's very disappointing considering the costs involved.
Одговор домаћина
Apr 2024
Hallo!
Vielen Dank, dass Sie eine Bewertung abgegeben haben. Es tut uns sehr leid, dass Sie bei Ihrem Flug mit uns keine guten Erfahrungen gemacht haben. Wir leiten Ihre Kommentare an unser Ops-Team weiter und lassen Ihre spezifische Beschwerde bezüglich der Lücke prüfen. Dies ist die erste Beschwerde, die wir diesbezüglich erhalten haben.
Danke schön.
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