We had a great tour this weekend! This tour is a great way to have a customizable experience in New York and cover a lot in one day. We started off the day choosing where we wanted to go, which was super nice. Our tour guide Rob had a lot of information about the city and was very accommodating to what we wanted to do, when we needed breaks, etc. He even stayed extra time with us to ensure we made it to the spots we planned, which was extremely appreciated. We really enjoyed our time with him.
We did choose the Library as one of our stops and it was closed for the holiday weekend. I would like that to be expertise information a tour guide/company is responsible for ahead of time so we didn't waste time visiting an unopen location. I would also reiterate this is a walking/subway tour and there is no bus involved (as the title on Tripadvisor is a bit misleading). Overall we really enjoyed our tour of the city and using a guide made it much easier to cover a large amount of area in a short time!
Одговор домаћина
Jun 2023
Sorry the tour didn't meet your expectations. It is a subway and/or bus tour depending on the sites you chose and the most efficient way to get there. If a ride on a bus was important part of your visit to New York, you should have made that fact known to the guide. You were given extra time for free, which should have more than made up for the time stopping by the closed library on a holiday weekend.