One of the activities I planned was for this tour. In fact it was one of the main things I was looking forward to during my visit. However, unbeknownst to me, apparently as soon as I crossed the border from the U.S. I was no longer receiving cell service. As a result, the day of the tour, the operator who had been trying to reach me since the day before the tour was unable to (sigh). Meanwhile, the day of... I'm downstairs in the hotel lobby waiting for the tour bus and it wasn't until 15min later when they hadn't arrived and I decided to call them that I realized I had no cell service (DOH). I ended up using the hotel room phone, leaving them a message explaining the situation and waited for them to call - which they eventually did. Kevin (the owner/operator) couldn't have been more understanding. He provided all the information I'd need to procure a refund.
Apparently, the issue was he didn't have the location where to pick us up and neither of us realized that I wasn't receiving his calls. Side note: as soon as I left Canada and hit the airport (BUF) state's side waiting for my flight - all of these messages start showing up on my phone... sheesh, yeah, I know.
Anyway, I didn't take the tour. This review however is about the no fuss, professional and great customer service I received from the owner. We all know there are operators who will unfortunately make it difficult when the unforeseen occurs. Many thanks Kevin and yes I'm planning my return visit to take that tour.