The Lights were phenomenal! The service could have been better. We were picked up at our hotel in an unmarked SUV, which made us feel uncomfortable getting in with a stranger. He was very difficult to understand and wasn’t listening when asked questions. Chairs, refreshments, bathroom facilities, blankets, etc would all have been welcome benefits for the price paid
Одговор домаћина
Sep 2021
Hello,
We are wondering who you were. You expected a Lodge Viewing Tour, not Chasing Northern Lights. It is not a private tour - Max travelers per product: 14. So, we could have other clients as noticed before.
He is an expert and photographer with 15 years experience. We never heard about clients complaining with him. We are still proud of him. He was one of BESTs.
Because we are chasing the northern lights with SUVs, we did not mention that we provide Chairs, refreshments, bathroom facilities, blankets, etc. In order to chase lights we were driving and following the lights. We cannot provide chairs, blankets, etc.
No one expects bathroom facilities as well. We cannot provide those things. We are not an aurora viewing company with a lodge. We cannot stay at a lodge in order to chase the lights.
You might not understand how the tour went.
Please let us know if you have any questions.
Leah
Alaska Journey Tours.