This is really not worth the money. These guys way, way oversell their tickets, to the point that there are way more people trying to use the service than they have seats available. They call it hop-on, hop-off, but if you hop-off, good luck trying to hop-on again.
The buses are completely packed and every bus stop has a lineup of 20 to 30 people trying to re-board, but the drivers can only let 2 to 4 people on each bus. At one stop today we waited well over an hour to be able to “hop back on”, finally being able to board the 5th bus that came by. Meanwhile, we watched bus after bus from their competitor, Big Bus New York, go by with plenty of seats available. Those guys seem to have 5 times the number of buses, so I’d recommend them instead.
The other thing that disappointed us was that this was sold to us as a “guided tour”, but there was no “guide” on the bus. It was a recording, which was played back through these crappy little headsets. The audio quality was so poor and distorted that it really wasn’t audible, so we ended up just unplugging them, and had no idea of the things we were hoping to hear about.
The boat part was good, but again, very overcrowded with over an hour of waiting in line.
Can’t believe that we spent $90 each on this; what a ripoff.