Travel28778751565
Aug 2022
We booked 4 4-day passes on a Monday when we arrived/. We took the Southtown tour and at each stop they told us what was at each one. We made a reservation for the Liberty Cruise for Wednesday at 1PM and they told us at Times Square to get there by 10, to make sure we made it. At every stop, the recording told us what was at each one, EXCEPT the stop for the cruise. Since it was a recording and not a real person talking, it wasn't always in sync with where we were, or it would repeat itself multiple times. After we passed Pier40, I knew we were too far, so I went tot he drive and asked about the cruise stop. He said they don't mention that until noon. He ended up stopping at the next stop, and since we couldn't get a cab, 4 of us walked 5.5 miles in 90 degree heat. One of them was my 89 year old mother in law.
When I got home I contacted them about a possible partial good will refund and was told the policy was in the terms and conditions...who reads them??? We should have looked at their terrible rating online before we made reservations, so shame on us for that. I guess they figure with the number of people in NYC, they don't care, they will sucker someone..Let the buyer beware...go with some other company...they really suck