Took the 2 days hop on hop off bus.
Terrible service:
1. Old and dirty buses! No A/C, they are in really bad shape...
2. The drivers are rude,they have no idea of what customer service is.
3. They don't have enough buses, the first day I spent more time waiting for them to pick me up at the stops, and when a bus finally appeared most of the times was full of people, so I had to wait for another hour for the next one.
4.Finally the second day, after the first 45 minutes wait to get a bus (which never happened), I decided to use the subway instead, and ask for a refund, they give you a customer service number, which is also scam... no body takes the call.
So... in summary I wasted US$130 (me and my wife)...
Please stay away from these people, the subway is faster and cheaper...
Одговор домаћина
Jun 2018
Dear Julio M,
Thank you for taking the time to post a review. We strive to ensure all of our customers have a positive and memorable tour so we sincerely apologize for the issues you encountered. We are truly sorry to hear that you deemed our staff to be unfriendly. This is never our intent and we realize that, whenever challenges may present themselves, genuine warmth and quality service must never be compromised. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. We hope to have the opportunity to welcome you back and restore your confidence in us.