The tour was cancelled twice with no prior warning. We arrived Monday and was told their was no tour guide. We had to then change our plans for our 5 day NY trip and rebooked for the Thursday. When we arrived on Thursday, again the 2 hour e-scooter tour was cancelled. We were told we could go in the afternoon, but we were flying back to the UK so couldn’t go. This was disappointing, but they did their best to rectify it by letting us have e-scooters for 3 hours to explore ourselves. We had no choice but to do this. We did actually have a great time exploring Central Park by ourselves, but to cancel our 2 hour guided e-scooter tour of Central Park twice, was very disappointing. As we booked through trip advisor we had no money refunded.