Now, we booked for 4pm to watch the sunset. We arrived at 3.45 doors opened just after 4pm. We got to the observation area at 4.45pm and the sun had gone down. You have to pass through security (fair enough), then wait for a lift, then you get ushered into a "holding area" where you watch a 60second presentation then you are allowed through to another area where, if you haven't already done so, you can rent ipads to tell you what you are looking at. We just wanted to go and have a look at the view. Its too Disney for my liking. Would not go again.