Myself and my partner took part in the Tv and Movie tour. The tour itself was really good and we got the tickets through the New York Pass. Booking the ticket was easy enough, although you have to pay to book a specific slot if you want to book more than so many hours in advance. We really enjoyed the tour, HOWEVER, over a month has now passed since we attended the tour. The company have now tried to say that myself and my partner didn’t attend the tour and so have charged us $122 (presumably the ticket price for 2 people?). They asked me for proof that we attended the tour before they would refund me!!
Had it not have been for me taking a picture on the tour which showed a photo of the guide, we would have been unable to get this money back!! They acknowledged their mistake and then said they would refund me the money. When refunding, they then left me £7 short for a mistake which was not even from my own doing.
The company are very unreliable and the service of the office staff has been atrocious. Would have definitely recommended this trip if it had not been for this experience. Dodgy company, WOULD NOT BOOK AGAIN!