We booked this tour online. After we booked we received an email confirmation from Laura who also answered questions regarding the anticipated temperatures at the Grand Canyon. The day before the tour, she called to provide a hotel pick-up time and she shared the weather forecast.
Rich, our tour guide, was on time a very friendly. He remembered everybody's names, and encouraged us to change seats everytime we stopped. He used a microphone so that everybody could hear what he was saying.
We learned a lot on the tour. He pointed out neat little things about Scottsdale and surrounding communities, all the different kinds of trees and plants, Native American history, and more. I loved that he pointed out the different ecosystems at the different elevations on our way to the Grand Canyon. Rich was patient with our kids when they asked questions and generally just wanted to chat.
Well after we were dropped off at our hotel our daughter realized she forgot her iPod and sunglasses on the van. We called the office and Laura and Joanne promised to look for the items. When they found them they offered to return them to us at the hotel. They dropped the items off at the front desk for us so that we didn't need to wait for them or spend our vacation time driving to their office.
Because the driver was so knowledgable, and the staff was so caring, we would definitely book more tours with them if we were in the area.