The trip was cancelled the morning of, due to weather. This happens, we understood. Was told we would receive a full refund. A week later, NOTHING. Called back, spoke with a man, asked for an update on the refund and proof of refund via email, ya know something to show this was actually being done. It’s officially been 3 MONTHS & STILL NO REFUND! Such a joke. Now wasting more of my time by calling my bank to dispute.