After making our reservation, we received very good communication preparing us for the tour. This included info about the time we would be picked up from our hotel for the tour (6:30 a.m.).
That morning, we got up extra early to make sure we were ready on time. When the bus didn't arrive by 6:45 a.m., I contacted the company. They told me the tour was delayed due to weather conditions on the other side of the island (???). They then provided some text updates on the expected arrival time. These estimates also turned out to be very inaccurate. Ultimately, the bus arrived to pick us up at approximately 9:00 a.m. (2.5 hours late).
The driver was extremely friendly and very apologetic for the delay. He was very engaging with the tour participants and provided a lot of interesting and helpful info throughout the tour.
The tour experiences were as advertised. However, we couldn’t help but feel that, at every point on the tour, the schedule had been “trimmed down” (due to the aforementioned delay), allowing us less time than expected to take in each of the tour stops. At the museums, for instance, there was simply no time to do anything but walk by the displays quickly and not really learn any details. Consequently, we missed out on much of what there was to learn at the museums, and I don’t feel we received the full, promised value of the tour.
Unfortunately, I would recommend using a different tour company when booking your Pearl Harbor Tour.