Hugh was our guide and he was the best. He OBVIOUSLY has trained many, many people to use a Segway (which is, indeed, easy and fun). He has obviously done this tour many times as well.
All was great until my wife accidentally clipped a berm of curb around the base of a tree. She face planted and got skinned up on her face but, thank God, did not suffer any significant injury. Hugh was excellent in helping us and found an urgent care center for us to go to. He reassured us the Segways could be brought back by himself and, sure enough, he did it.
Segway tours are a lot of fun. You cover a lot of ground on one of those things. It is safe and easy.