John provides a brilliant insight into what it felt like to experience that day , drawing upon his personal experiences which brings great authenticity to the “ experience “ from a visitor’s perspective .
His honest account of how it affected him personally made John the ideal person to do the tour with , and by the time you get to the memorial site , it draws upon everyone’s emotions and empathy for all those who lived through the experience , both the people that died on that fatal day and their families & friends that still live with that legacy