My daughter experienced this shuttle last night and the experience overall went well for a private transfer from Newark airport to downtown. Indeed, some organizational problems are to be deplored in the sense that the reality does not correspond to the reservation. According to the booking site, the driver's welcome takes place at the Welcome center, the choice I made, but in reality, the drivers do not go up to this floor, the meeting place is at level 1 in the pick-up area. pick-up. The driver was a little late, so she did not receive a text message once her flight landed as indicated, she called 3 times to follow up with the driver, she always had someone from dispatch who contacted her helped. The driver arrived and everything went well. You just need to have all the information to hand, reservation number and telephone number to follow up. She subsequently received a tracking email when the driver was present, a little late. A bit of a stressful experience but it works. In summary, drivers tend to take a large margin on arrival time, taking into account disembarkation, and going through customs, so you will probably wait. Improvements need to be made on the company side.
Одговор домаћина
Nov 2023
Hello,
We're glad to hear your daughter had an overall positive experience with our private transfer service from Newark airport to downtown. We apologize for any confusion regarding the meeting point and the delay in communication but appreciate your feedback, which helps us strive for improvements in our services.