Service was great - Car and driver were there to meet us and drive into Chicago was smooth. Thank you for having this as an option - it made getting from O'hare to downtown stress free.
I received confirmation email but no car was waiting for us! Very disappointed as we had to find other transportation.
The stretch limo that we ordered did not arrive. Instead we received transfer in an SUV and the driver thought that was OK. He mentioned that he had a problem with the limo so he got an SUV instead. We submitted a complain. However it appeared that Viator was completely lacking communication with the local limo company. The local limo company was telling us something and Viator something else.
Overall this was a horrible experience.
I do not recommend reserving a transfer with this company.