We used this service to and from JFK to midtown. Carmel Car services was the provider. Extremely courteous drivers, on time, pleasant and friendly. Excellent transfer and will certainly use again!
I was recommended Viator by a client at work , They said that it was a good reliable service and a good price . unfortunately i would disagree !! I paid over the internet, booked it from the UK before going to New York .Had a good reasonable price sell so i thought , when we landed it sad to call the number on my voucher etc it took me 25 mins to finally get through as number was incorrect kept taking me to another company, I then asked someone whom worked at JFK airport whom wasn't very helpful and they told me what number to call which was not on my receipt ,Anyway got through then went out to check point to be collected and found the cab driver to be rude ...! who then said before we got in the taxi that it would cost me another 20 for toll money and tip ? We did not go through any tolls and i thought that the price i paid online was the total price and that tipping was at your discretion on good service etc ,There was no mention of tolls to be paid and tips prior to getting in the taxi ,
Anyway did not use them again due my experience , So used a cab from outside our hotel which was a fixed price and cheaper .
was not happy with any off the service wrong number took to long and was told what to give by the driver , WOULD NOT RECOMMEND VIATOR TO ANY ONE !!!! when i go again will definitively not be using them again ,,,, !
This was appalling. We prepaid for a limo to take us from Newark airport to Times Square. We waited for 45 mins in the cold, and when we called again they said they now didn't now have any taxis and couldn't be bothered getting one. We had to find our own way. We will. We will never use Viator again