I had to wait 15 minutes in the rain at Newark for the driver. Upon arrival to the hotel, he told me that he wanted my credit card to swipe for payment. I told him that I had already paid via Viator 60.00. He said that I had only paid 56 and that I owed 30 for tolls!! I called Carmel limo office 1- 866-666-6666 and was transferred and had to wait on hold. I put the dispatch operator on speaker phone so that the driver could hear. She also said that I had only paid 56 which was false!! However, guess how much she said I owed for tolls?? 17.00 not 30.00 !! Everyone should beware of dishonest companies and drivers.
Thank you for providing your feedback regarding your transfer. We are sorry to hear about any incidents that may have occurred that may or may not have caused any inconvenience or disappointment to any of our Viator travelers. Please be advised, this product does indicate that tolls are excluded from the total price. Despite tolls being excluded, we take your claims seriously regarding the driver asking for more money than the Carmel operator claimed you owed for the tolls and have thus escalated your claims for further investigation. Again, thank you for your feedback and for notifying us that your experience was less than desirable so that we may do our best to avoid any situations like this that might arise in future bookings.
Took time for car to arrive after calling as requested, thus had to stand waiting. Also when quoting need to have 'tolls' included as although it does state in the fine print that tolls are not included it cost an extra 24 just for the tolls. The booking asks for the pick up location and the drop off location thus should be able to work out the tolls and add these to the price or tell people when booking that there will be an extra 24 for tolls to be paid to the driver. Still reasonable value for money. Sr
Booked taxi in Great Britain on my credit card. Searched around for what I thought was the best deal, instead of which I was ripped off. Believed I had paid everything up front, but still had to pay another 20 for tolls plus tip to driver. Like others I found Carmel to be a rip-off.