The driver was OK however didn't speak the whole time except to say how much we owed him. I thought the tolls were included in the voucher but he said we owed $8 for tolls plus tips. This on top of the money we had pre-paid was excessive. We won't be using this service again.
Great to have someone collect you at airport after a 22 hour flight, only waited a few minutes for our car to arrive, comfortable and professional.
Our flight was delayed 2 hrs. However, on arrival at JFK, a quick call and transfer car arrived within minutes. So excellent service. The driver was a little difficult to understand or converse with.