The vehicle arrived promptly and the driver assisted us in the loading and unloading of our luggage. He was friendly and displayed a high level of professionalism in his role. Highly recommended.
No stars. We were taken through a not so good area of Queens for our transfer. That was a quote from the driver. He said we had not chosen the tolls option. I do not recall ever seeing the option for tolls. I would always choose the most direct route from an airport to our accommodation. The area we were taken through had burnt out semi trailer cabins on multiple street corners. I did not feel safe at all. Hence we used another company for our transfer back to JFK airport upon our departure from New York. I have used Viator a few times in the past and have always been happy with the quality of the service. This experience has changed how I view Viator and its brand.
On time, comfortable, and convenient nice way to get into Manhattan! Friendly courteous driver!