It didn't happen............the pick up was not booked with the limo transport, which we found out after making numerous calls as listed on documents. The limo operators were not able to help. So we were stranded at the airport at 11 pm in the cold. NOT HAPPY. Will not use service again.
Only negative was I received a confirmation call the day before. The call came from a NY number and was received at 6 am San Francisco time. Obviously, caller did not think about time zone difference when calling to confirm.
Driver was very courteous. He was on time in picking us up - the car was clean and he was a safe driver. We were very happy with this service and believe it represents very good value for money.