Our tour guide, Mike, was friendly and informative. We also felt he took great care to make sure we were safe -- all turns were well signaled, and he gave us information about the route ahead of time. My wife, who hadn't been on a bike in years, felt very comfortable. The e-bikes were in good condition and comfortable. For a 15 mile ride, not much exertion was required. In summary, a great way to see the city, and a very pleasant morning.