Our family of four was waiting a different tour guide, who unfortunately forgot us. Lobo Del Mar worked with us to try to reach the other operator and when they couldn’t, they offered us one of their excursions for a discount. Even though, they didn’t owe us a dime, they went out of their way to make our day fun, especially since it was our daughters 8th birthday. The place is owned by a family who treated us like family! The professionalism and kindness was unmatched! They took what could have been a ruined day and made it so much better! We did a private dolphin tour and saw so many dolphins. We saw sea turtles and even saw a stingray jump out of the water. The guides were so knowledgeable and down to earth. Then we did the banana boat and laughed the whole way! It was a day to remember, made special by this business. Highly recommend!!