We arrived an hour early to make sure we didn't miss our window (traffic can be terrible on the North Shore). After waiting 30 minutes past our start time, we were informed by the very nice girl working that we were reserved for only 5 people. There were 7 of us. SEVEN people that I paid for through Viator but only FIVE on their work sheet so they could not accommodate us. My friends flew from Maui (on vacation from San DIego) ONLY for this tour with us and the 3 children were sobbing as we left. It was terrible. They couldn't figure out how that happened but nonetheless there was nothing we could do. The company did refund us within the hour, luckily, but our entire day was ruined. Instead we wandered around the North Shore in an attempt to show our visitors a good time. I feel badly for Gunstock Ranch because it seemed like it would have been a nice excursion but I have to give ZERO stars for the terrible lack of communication between Viator and their company or for whatever technological glitch that happened - either way, we suffered the waste of time and gas and money to get there.
Одговор домаћина
Aug 2022
Aloha, We apologize that this happened. We were also so disappointed to have to turn you away. We tried so hard to figure out how to fit you in unfortunately we could not make it happen without more staff. We are so sorry that you were left so disappointed and distraught. If you ever decide to try again please contact us directly. Mahalo nui.