I was going to cancel this event but it was less than 24 hours so I wouldn't be able to get a refund. We went on Wednesday 9/13/23 we were greeted by a nice man at the front desk who told us our guide, Stephanie would be ready shortly. We were surprised that we were the only people there and that was a bad feeling for us about this guided tour. We were right about our feelings because Stephanie was not friendly, with no sense of humor or enthusiasm, just bland. She gave us the tour with someone else with her (Beverly) I believe that was the name. The extra person with her was not friendly either and did not contribute anything positive at all to this tour. The entire tour was just the facts and no personality at all from them. I believe they were uncomfortable with us. On a positive note the museum was interesting and worth a visit without paying for the guided tour. We noticed other people there during our visit did the tour without a guide. The entire time we visited Salem all of the other guides were personable. I think this museum should think about that when they are hiring guides.
Одговор домаћина
Sep 2023
Oh my. Thank you so much for providing your feedback to us. We will follow up immediately and truly appreciate the input. We have such pride for our excellent reviews which total more than 1,000 in our short time since opening that a review of this nature will certainly receive a great deal of attention in our organization. Thank you again for the review.