Overall, Luis is extremely knowledgeable. We enjoyed the stops we made, but one reason for signing up for this specific tour (which was more expensive than other mission tours) was to go inside the Alamo, go to San Fernando De Bexar Cathedral and to Historic Market Square of San Antonio. We ended with a talk outside the Alamo, but no entry/admission was included as stated in the "What's included" section. I understand Luis is not allowed to guide inside, but entry admission was listed as included and did not happen. And, neither San Fernando Cathedral and Market Square were visited. Of the six published "included" entry/admissions, three did not happen. So I am happy to have shared the stops we did with Luis, but paid for this tour specifically for the experiences that did not occur. He did make a stop at Mission Espada which was not listed, but I wanted to visit the areas listed in the published itinerary. Otherwise, I would have booked the $40 tour offered by a competitor that included the four missions, but not the Alamo or Cathedral, instead of $75 for this tour. Taking phone calls to book people on future tours during our tour was not thrilling either, but had we made all the stops and received all of the entry/admissions published, I would not have minded as much.
Одговор домаћина
Nov 2019
Hi David,
Apologies as it appears that we missed the mark with this tour.
We combined your booking with a separate couple that booked outside of TripAdvisor from another hotel. We modified the itinerary to match what the other customer had booked which should have been disclosed to you before the tour. This was a mistake and we apologize.
For additional context, you likely recall that a separate tourist on the tour also requested to return to his hotel to avoid missing his flight which further altered our planned stops.
Also want to clarify that the admission to the Alamo is free for all tourists. The State of Texas however bans commercial tour operators (like ourselves and all other private providers) from touring inside the Alamo church itself. Please see the Visiting Guidelines section of the Alamo's website for more information (https://www.thealamo.org/visitingguidelines/index.html). We will amend our listing to reflect this information to set the appropriate expectations going forward.
We hope you still enjoyed your stay in our great city.
Thank you,
Alejandro