Thank you for your note. We assign three or more club crawl hosts to guide the groups during each event. We do our best to inform guests of our departure times and to physically walk the venues reminding guests it is time to meet outside and move on. Please feel free to email us directly at
[email protected] to help us learn more about what might have happened in your situation. We can offer you a refund on your ticket purchase as you were not able to fully enjoy the experience as intended.