Feedback during a trip is always helpful. I'm sorry to hear that this trip did not end up being the highlight of your vactaion from Ohio. That said, I wanted to mention a few things. We intentionally buy larger glasses to reduce spills. We ensure our pour is the standard 5 ounces. I wish this guest would have brought this to our attention at the time as we would have gladly offered additional wine. I would be happy to refund this customer for their wine but I am unable to find their reservation. Please feel free to reach out to me directly so I can do so:
[email protected] or call us 619-922-6215. Captain Troy communicates with all the other whale watching operators in the area. If we can get to whales spotted by other operators, we certainly would go there. Sometimes, they are too far away and we would arrive to our home dock several hours later than our scheduled time. We are very proud of our safety record and our stability. We only have 1 six inch step in our deck and we place crew members at that location. We are the most stable vessel in the fleet of whale watching boats. Our seats are bench seats. There are various ways to sit on the benches. If we were told that this customer was uncomfortable, we could have figured out a way to make them more comfortable. Thank you for your feedback regarding all issues.