HELLISHEXPERIENCE
Dec 2020
THIS WAS A HELLISH EXPERIENCE, and a complete let down. you sit on hard surfaces with no back support, no cushions, and no wind screens, you cannot move around. if you sit on the shade side of this boat, you suffer even more. It was 4 hours of cold lashing wind with no where to escape to, while sitting on horribly uncomfortable surfaces, or the wood deck. The captain never once checked on his passengers after the first hour to see how we were doing, and one of the helpers even laughed at me while I was huddled in a ball on the deck because it was a freezing, wind lashing, shade, uncomfortable 4 hours of hell. I would never suggest such a horrible experience unless you love stress and torture. a complete waste of money and time, causing fear and anxiety. It was the worst experience of my vacation, an entire waste of money and time.
Одговор домаћина
Dec 2020
Let me first say that I believe this guest when she says that it was a bad experience for her. We, that is to say the crew and I, made several attempts to make her more comfortable. We could tell that she was cold and we offered her blankets, she refused. She also had a option to move to the sunny side of the yacht but she remained in her location. It was a sunny, but cold day, which can happen in December. The winds were up which made for good sailing, but from her point of view just made it feel colder. I also noticed that she remained seated even when we were with a nice pod of dolphins. As the captain, I spend most of my time at the helm so it is common that I only have a brief amount of time to visit with the guests. But my crew, which are awesome, did report to me frequently and we discussed if there was something we could do to get her engaged in the voyage.
But I am also the owner, and I want all of our guests to have a great experience. I can tell she did not. We are so committed to this principal I made the choice to only charge for two guests for her reservation of three. Her two travel companions had a good time and were nice enough to talk with me after the trip. I wish she would have added that we didn't charge her.