The bus tour was excellent. Dan, the driver/guide, was very knowledgeable and funny. He made the tour great; we would go back just because of him. He took us everywhere and shared a lot of history we had never heard before. The bus was roomy but the seats are wood slats and after a bit of time became very uncomfortable. Otherwise, loved the bus tour!
On the other hand, the river cruse was a huge disappoint. The bus folks dropped us off on River St near the boat but we had to walk about a 1/4 mile in the rain to the gang plank. Once there were were told that we only had the order receipt, not the "boarding tickets" and to get the tickets WE ALL had to return to the ticket office back where the bus dropped us to get the tickets. One of our party is 84 and could barely walk, yet he was told by the guy at the gang plank he had to go back with us. As it turns out, that was not correct, and that added activity took a good 15-20 minutes in heavy rain. By the time we get back with the tickets to the gang plank the main seating area was pretty full with no seats near a window. Since it was storming outside our only option to see anything was to go out on the outside rail and get soaked. So we mostly stayed inside, visited with each other and just ignored being on a boat cruise. We all complained pretty loudly to the "plank Nazi" and then again to what appears to be an "crew officer": both just shrugged and were basically unsympathic. Given how most tours are in bad shape due to travel restrictions we would have thought the cruise staff would be more accommodating. But we won't do this cruise again and don't recommend it.
Одговор домаћина
Apr 2021
While we love hearing that you had a good time on the trolley tour with Dan, we regret to hear of your experience on the riverboat! Savannah Riverboat Cruises is a separate company from Gray Line, so we will make sure to share your experience with their management team.