I will never book a tour with ghost city tours ever again. My husband and I booked this walking tour for bonaventure on the last day of our trip. We were 5 minutes early and our guide was no where to be found. Another tour was there, Don with Bonaventure Don... his tour started at 11am as well and he was waiting for people and calling those who hadn't arrived yet. We asked him where we'd find our tour guide and he gestured to the front gate where there was no one... we walked around for a bit and couldn't find anyone... we called and they told us our tour guide, Nick, had left because we weren't there 15 minutes early like it had stated. Well unfortunately we had gotten lost and then when we did finally arrive could not find parking... we were probably there at 10:50 but couldn't find anywhere to park. We asked for a refund but were told it was against policy. What's frustrating is that we were willing to just catch up and find our guide but since we were apparently the only 2 who had booked, he just left... there was never an attempt to call us or text or find out where we were... if we were the only 2 on the tour, I feel they should have waited for us or made an attempt to reach out. Just because a tour says to arrive early doesn't mean you should leave before the tour even STARTS! They offered a voucher, but what good would that do us on our last day... With no refund or any apology or attempt to make it right or even transferring to talk to someone else, we were out our money... we filed a claim with our bank to cancel the charge but will never book with ghost city tours again. We had more help from the 2 ladies on the porch from the historical society who gave us a free map and told us all about the Graves we should visit. There's even an app where you can listen and walk yourself! Save your money and either do a self guided tour or spend a little more and book with Bonaventure Don who clearly goes above and beyond to make sure he waits for everyone on his tour. Josh who we spoke to on the phone was no help and super inconsiderate. The whole experience was a terrible way to end our trip.