We were signed up for the 12:30 float, but we had so much rain the 24 hrs before our trip, that the float was more of a rafting experience. I was a little nervous, since our youngest child is only four, but Brett, our guide, reassured us that she'd be okay, and we had her sit on the floor on the center of the raft in the safest location. The ride ended up being really fun. We hit some waves and got wet, since the water was so fast and high. In the end, once we were all safe on dry land, we were happy that it wasn't just a float. The kids really enjoyed the experience and will always remember it. This was a our first time rafting, and we would definitely do it again and would try the upper when all the kids are old enough. Big Creek employees were great. They woman at the desk answered all of my questions on phone and in person. They seemed truly concerned for everyone's safety with the high water and were canceling trips on the upper river. The guide who gave us safety instructions was very informative and friendly. Our guide, Brett, seemed excited to do his job and was easy to talk to and knowledgeable about the river and rafting.
Одговор домаћина
Aug 2019
Michelle,
Our top priority is our guests safety--always. Thank you for being understanding about the high water levels due to the excessive rainfall. What a wild day! We are delighted to hear that you and your family had a safe, enjoyable experience with Big Creek Expeditions from your reservation and check in process all the way through to the end. After all, without our guests, we would not be able to do what we love for a living! We appreciate your time and patronage and hope to see you and your family again in the future.
Thank you,
Jon