I booked a steam ride a month ahead. A day after I booked, I requested a change of 1 day, and changed to the other train ride (due to a change in arriving date) .
We were 2 people. There is a 30 dollars difference per ride, so I was supposed to be refunded 60 dollars.
They refused to refund the 60 dollars.
They made me spend it on merchandise I don't need from the store. Now I have a sweatshirt and hat with a Skunk...
I did not buy a last minute ticket.
I didn't cancel, only changed. A day after I first booked.
And a month ahead!!
And there is no reason in the world not to refund my credit card which I paid with.
I tried talking to the service people at the store, and received a passive aggressive smile, that they are sorry, but can not refund me.
I think this is very bad service. I paid good money and did not expect this to be the way they treat their clients.
Be carefull.