Super disappointed. We paid for and booked the speedboat excursion but got there and found out they weren't doing the speedboat option that day. So they put us on the bigger boat with more people, they left late, the tour guide was making so many silly jokes we didn't even know what to believe. We had based our day around it and were so disappointed. Not sure why this is rated 5 stars so much. We barely passed the wakeless zone, saw a few mansions, and It was over almost before it even got started. Boring and didn't see as much as we expected, not a thriller at all.
Одговор домаћина
Apr 2021
Thank you very much for choosing us, for taking the time to share your feedback with us and for your review.
We are deeply disappointed that you didn't receive the absolute best experience during your visit. We always strive to provide an excellent service and experience. We have noted your comments and shared them with our staff to avoid a reoccurrence.
While every effort is made to ensure a safe Thriller ride aboard our vessel, during your trip, the captain will take the sea conditions into consideration before going into the Atlantic Ocean and/or reaching speeds up to 40mph.
We look forward to having the opportunity to welcoming you back in the near future for a better experience.
Best regards,
Thriller Miami Speedboat Adventures