I was in Miami on Vacation with my kids, I booked a tour for Thursday June 16 at 7:30 unfortunately the taxi driver dropped me off at the wrong location and I couldn’t make it in time, because the name of the place they put in the confirmation text message they sent me, showed a different location to the real one.
They told me I can come back the next day.
I came back the next day at 1:00 the make me wait until 1:30, after that they told me to come back at 2:30 but they were not sure I will take the tour.
So, I told them I’m not going to have my kids waiting the whole day and still not be sure if I could get the tour or not, I would like a refund and I’m still waiting for an answer.
June 22,2022
an update about this review.
by today I still doesn't have an answer about a refund, this company should know, that we all are tourist, and they have to give the accurate information, or as a tourist anything can happen the day of the tour.
not only I'm loosing $170.00 dollars but I was dropped in a city where I don't belong, were I was alone with my 3 kids.
unable to take the tour io promise to my little ones.
Very disappointed.