I scheduled a guided tour to Statue of Liberty,Ellis Island, and the 9/11 Memorial for 10/12/2021. Met at designated spot, and questioned staff ( despite receiving a confirmation number) if we would have access to the pedestal, and was they were uncertain. Tour guide information, we could have easily looked up on Google. Arrived at Statue of Liberty and was informed by the ranger we did not have access. The museum to the 9/11 Memorial was closed, which were suppose to be included. I followed the procedure to ask for some compensation and was told I received everything I paid for. We decided to take the guided tour to fully experience these events and could have easily done everything we did without spending over $200.00. Save your money, very disappointed.