The staff was very welcoming and friendly. Even when our Southwest flight was delayed and was going to cause us to miss our appointment time, we were told to come ahead anyway. Once we arrived, Kat and Justin treated us like lifelong friends. Not only did they take great care in ensuring our safety while zip lining, they also pointed out other magnificent highlights of the area. The views were spectacular and the whole experience was most enjoyable. It was a fun start to a weeklong 50th birthday celebration with my twin sister.