Hello, Rachel.
Thank you for your feedback and please accept our sincere apology for any poor customer service you may have experienced while at our Rainbow Lagoon location.
For the safety of our staff and customers, we were forced to close unexpectedly due to high winds. While we hate to close due to high winds, this is for the safety of our guests. Guest safety is one of our top-most priorities. When winds get over 20 miles per hour on the Lagoon, our employees are trained to get everyone off the water. We apologize if our employee came off as short during such a safety protocol. Given your experience, we would like to address them with you directly. Please email us at
[email protected] so that we can look to rectify your experience and allow you to reschedule to another date.
Thank you again for your feedback and we hope to hear from you soon.
Wheel Fun Management