While I understand they needed to cancel the trip, they SHOULD have made phone calls or texts to let us know. They sent an email about an hour and half before we were to leave. Being on vacation, I was on my way and driving and not access to email. Had I known it was being cancelled I would not have been making the 2 hour drive to St Augustine since I had already been in a downpour on the way. ALSO I paid for parking there and then found they cancelled by the sign on the door. Had they called, I could have parked where I had planned the on/off tour and parking there was free. So I made a 2 hour trip and paid for parking when if they had called or texted I would have known it was cancelled. Poor Customer Service