My group had an incredibly dangerous experience on “The Beast Jeep” tour. About 30 minutes into the tour, one of the jeep’s tires broke, causing the vehicle to lose four-wheel drive. Despite this obvious safety issue, our driver continued the tour for another 30 minutes, taking us over boulders and along narrow canyon edges.
The situation became alarming when the jeep broke down while trying to climb a boulder, causing us to slide backward down the incline. We were left stranded on a canyon top in the middle of the desert for over an hour as the sun set, with limited cell service, no food, water, or access to bathroom facilities.
This was an incredibly unsafe and traumatic experience. To make matters worse, we received no apology or acknowledgment from the company, and our evening plans were completely ruined due to the delay.
I strongly urge the vendor to address these serious safety concerns and ensure no other group is put in such a dangerous situation again. I would not recommend this tour for any groups.
Одговор домаћина
Oct 2024
Caroline I have started to respond to this review numerous times and honestly feel like you are not being very honest with your review. I have talked with all the guides involved, your driver and the two that picked up your group. None of your claims match what the guides say happened. The Beast did break an axle shaft near the very end of your tour and because of this I was willing to provide a partial refund because we are an honest company that takes care of our customers, hence the 600+ 5 star reviews. However, when you threaten us that if we don't issue you a full refund you're going to leave us a bad review, I say okay. Bottom line, you received what you paid for with a minor delay and because of this you thought you could bully us into a full refund and then when you didn't get your way you left us a bad review. Your conversations to the guides are nothing like what you are portraying happened in this review. And you left our guide a decent tip (thanks for that), which is kind of funny since you now claim he was "alarming". I am sorry for the inconvenience (small delay) this may have caused you and your group. Sometimes offroad tours can be full of surprises, but we never put anyone safety in jeopardy. Oh ya, the cooler and snack bag both came back with water and snacks?? Thanks for choosing us-Travis