The very best staff in the business!!! I have 3 young boys, (9,6,and 3), and my 6 year old had a complete panic attack about the weather while we were waiting on our trip. Just when i thought we were going to have to cancel the trip, one of the ladies in the front office came to the rescue! She was able to calm him down and re-assured him that they would never do anything to hurt him or any other visitor. We then started our trip and enjoyed a very fun filled 2 hour trip down the lower pigeon with our guide AJ! He was also very helpful and playful with the kids! The whole trip seemed to go by so fast! And everyone in our family had the best time! We will definitely be going back next year!