I've been to multiple escape rooms, but this was my first time in one with a guide. Lillie was our co-pilot, and she did a wonderful job as her character, ensuring we maintained the feeling of early 20th century air travel.
We were a group of 6 (3 adults, 3 children ages 11, 10, and 8). The kids have been a couple other escape rooms, and I didn't enjoy them that much, so I didn't have very high expectations for this one. So I was totally surprised when they said they LOVED it.
Lillie was the key; she made sure to help the kids progress along in the puzzles, with just the right hints at the right time, to ensure they felt engaged and not frustrated. Her presence made all the difference, I'm sure :)
Overall, it's a great experience, and we can't wait to go back again!