Hi Joan, I'd like to start by saying thank you for joining us on our newest Hemingway experience, and that we're sorry that our tour didn't live up to your expectations. We're still (and as a company based around customer experience will likely ALWAYS be) honing in on the tour to make it the best and most memorable version of itself.
Rose is one of our most-beloved guides, and we're happy that you enjoyed his company & our food tastings. We're sorry that you were too full to fully enjoy the fish taco--but in our experience, TOO MUCH food is a MUCH better complaint than too little food. In our beta stage, we had feedback that there wasn't enough food, so we almost doubled the cuban roast pork tasting (which you obviously loved and filled up on).
Timing with any tour is always tricky--you felt you were unable to visit the Hemingway Home long enough, and others are ready to leave after 30 minutes. We felt 50 mins appropriate, as the offiical guided tour averages 20 minutes. This allows our groups time to explore the grounds on their own before its time to leave.
As far as our partners go, it can be occasionally hard when a Rodriguez family member isn't in the shop for some reason, (that day, the owner was home with his sick daughter) as the other employees are cuban Spanish speakers and cannot host a group. However, that's why all of our guides are trained to showcase the creation process & answer all your questions--but not the engaging experience you expected or that our guests typically receive...It's the forever pro and con of small family-owned operations. Authentic nonetheless!
Though we only walk thru Captain Tony's & Sloppy Joes, our guides share the Hemingway stories throughout the entire tour and relate everything, even the food dishes selected, to Hemingway's story---leading up the finale of his favorite drink served at his family-named distillery. I'm glad to hear that you said that in the absence of vendor personnel, that Rose was able to share with you the background history and details surrounding your stops. One thing to note, this tour is not advertised to include an official distillery tour, although we do get to peek inside!
That said, we strive for excellence in every adventure we deliver and would love to take you out complimentary on one of signature food tours to make it up to you. Please reach out to me directly -
[email protected]