Hi Aneeta,
We received your review through our booking system and are so very sorry you were dissatisfied with the tour. If you had posted any health restrictions through Viator, unfortunately, those did not come through to us here at A Walk in the Woods. This tour is advertised as not suitable for those with 'back problems', 'expectant mothers' and those with 'serious medical issues'. We also recommend a moderate fitness level for this tour.
We understand the gentlemen in your group did have a good time with the guide, but we are going to refund you in full for this tour, nonetheless. We sincerely apologize for your frustrations. Your guide was upset that he wasn't able to get the whole group up the trail and did express that to me when he came back from this hike. He was genuinely worried that you didn't get the experience you wanted.
I will notify Viator to get your refund processed as soon as possible. If you would like to give us a call to chat about your experience, we are in the office 7 days a week from 9am-5pm EST. Our number is 865-436-8283 or you can email us directly at
[email protected]. I would be happy to listen.
Thank you,
Patricia