Worst customer experience ever!
Just unbelievable behavior from this vendor.
This was a long story, I’ll try to make it short.
We’re a family of 4, one of the bikes malfunctioned after 30 minutes. I called in and asked for help, they said they were very busy but someone would come to my location with a replacement bike in 20-25 minutes. I waited an hour then called again, they said someone is on their way to me and should be reaching in 10 minutes. I kept my faith (how could I know they were simply lying), but after 30 more minutes I called again and one of the ladies said nobody even left the store yet. Again, they promised me someone is heading my way right now. 30 minutes later - you guessed it, nobody came. I tried one last time to call, they promised me the guy is nearly at my location, 1-2 minutes away. After waiting 15 more minutes I gave up.
We headed back to the store to return the bikes. When I got to the store I saw the chaos, so many people running around… I was too upset at that time to even talk to anytime. We just returned the bikes and left the store.
During my WhatsApp conversation with one of the support girls, she was very honest and literally said: “management did not handle this well”.
It’s nice to see how store management is hiding somewhere while some innocent girls are standing in the front line having to come up with excuses and being sorry for the store’s incapacity to provide customer support.