*I haven’t done the trip yet- but here is my experience THUS FAR*
AWEFUL CUSTOMER SERVICE. Every time I had to call, which I understand higher call volumes, hence my patience at the beginning, I would be on hold for over an hour at a time. There would be times I would be sent to voicemail AFTER the hour. The ONE of of 7 times I called, I finally reached someone who was beyond rude and hung up on me!! The first time I was trying to get ahold of them back in June 2021, was because they charged my card double and the amount stayed pending in my account for two weeks. Called my bank to figure out what to do and they said it had to be processed by AVA before I could even try to ask for a refund. Took me over three days to get ahold of them through phone and fb messenger.
The second time I was calling was because they never sent me an email with any confirmation regarding my trip. Had no idea where to show up, what to bring, no emails no texts no nothing.
After calling I STILL got nothing, as of today, July 18th. And I know they have my correct number AND email address as I get their marketing emails all the time now. (Which I understand, I work in marketing and their email campaigns are great- just not the actual email I’ve been waiting for). I booked this trip at the beginning of July, my experience is the last week of July. I leave in less than a week and have no idea where I’m supposed to be going.
Really really disappointed in how everything has been handled this far. And if I hadn’t already booked and paid, I’d be switching companies in a heartbeat.