ABSOLUTELY avoid this place at all cost. This by far is the worst customer service you will experience and similar to all reviews, they will do EVERYTHING IN THEIR POWER TO HOLD YOUR SECURITY DEPOSIT.
To start, our group was 8 and we rented 1 Venderhall, 4 Tesla Scooters (only got 3 because they overbooked 1), 1 regular street bike, and 1 Slingshot. We had to return the Tesla Scooters because the front tire shook so bad a car flagged us down to warn us our "tire was about to fall off". Second, when we did return them, the staff were the opposite of helpful and rude as hell about it.
After we got back on the road, they didn't offer to extend the time for the 45 minutes we lost dealing with the shaky Tesla scooters which aren't even really Tesla scooters. Then upon our return at 5:22 (when we had the rental till 5:30), the gentlemen and the rude woman came out running out asking why we weren't back sooner when we still had more time left on our purchase. Then fabricated this fake "omg you just bottomed out" on the Vanderhall when no one else heard it scraping or felt it make a noise.
It felt like a scene that they do often given the previous reviews and wanted to hold one of our $500 deposits for a bumper they ordered, but cant provide the invoice to proof they ordered it, just some cheap excel sheet. Then when I asked the woman how it will work with getting the documentation, she looks at me with the worst attitude and says "I'm sorry, did you pay for it". We ended up not getting an invoice but some BS excel sheet and they kept our deposit which we are fighting with our bank with now.
Overall experience of the toys were fun outside of the knock off Tesla scooters I would avoid, but the staff there really damper the experience. I would avoid unless you want to overpay and get rid of our security deposit.