From the moment we arrived to going into the private room for the massage, it was very quick. The ladies at the reception were very nice and accommodating, asked us if we wanted add-ons to which I politely declined and proceeded to be asked if we preferred male or female masseuses. We were seated and waited no longer than 3 minutes before they came over and got us directed to the room.
Language barrier is a little difficult since you have trouble understanding the directions of “you can get changed here” or “there’s a table over there for your stuff” kinda comments but we got it. The language and heavy accent is probably the most difficult thing about the experience, because you want to understand what they’re saying but you can’t help but to have trouble getting it.
Anywho, we get ready and the massage starts. They ask you if the intensity level
Is fine, the room is dark and there’s very soft music in the background. One thing I didn’t love is that the rooms are just separated by curtains, not actual walls in between so you can hear other people getting massages, talking and their phones ringing (my bf’s masseuse had her phone buzzing and we could hear the text message notification sound as we were getting a massage which was annoying)
The whole experience when it comes to the massage was great, she worked my entire body since that was the package we selected, I felt like new at the end of it.
We get dressed and go back out to the reception to pay for tip and extras. The masseuses received us outside the room and handed us bottled waters, as we approach the front desk, my bf’s masseuse keeps pointing at the panflet with the list of prices and it’s like she’s asking for him to tip her generously, to which he insisted on giving her whatever he wants to give her, which was a 15 dollar tip. (it’s the recommended amount when you book the massage online)
Apparently my bf got a cbd oil add-on during the massage which I didn’t even hear when he was getting offered that since I was in relaxation mode. She is right next to him, very pushy as I try to tell her and the front desk lady that it’s 12 for the cbd oil and 15 for the tip. She gets it finally and charged him that exactly. His masseuse made a weird face of disapproval and just blurted out a forced thank you. I give my masseuse a 20 dollar bill and we walk out.
I get that these ladies work hard and a tip is expected, but there’s no need to be pushy about it, or the rest of the personnel encouraging that behavior. Just because of this I don’t think we would come back here, and that’s bad for any kind of business. Feeling harassed isn’t what you want when purchasing a service or good, so while the massage was great, the customer service portion was faulty enough to not do any business with this establishment again. Unfortunate but true.