I have never gotten up and left a message before, but I did today. It started off on a bad note when she used her elbow and forearm and dug into my spine. Then Instead of using lotion or oil, Mimi (not sure if they gave me the correct name) used a dry scratchy white towel for the massage using so much pressured, I was getting friction burns on my neck, back arms and legs (I felt like I was back in elementary school getting a Indian durn). I waited to see if lotion was going to be applied, but it did not 20 min into my massage and the friction burns continued I decided I had enough, I said stop and sat up the massage lady left and got the office lady. The office lady came to the room (while chewing and taking bites off her granola bar) asked me if I wanted a new lady. I was already dressed and over it. The same lady who came in from the front office, was the one upon arrival was trying to change the amount of the massage that we booked, prices were clearly marked on board and posted on a large poster outside. She tried to charge additional fees for my friend when we asked to split the bill. I requested my money back and the money for my membership. Which I did receive. I also asked to speak to the manager at first I was told they don’t have one. When I pressed on she said that I could call Mike after 9:00pm. Not once did they ask why I stopped the massage, or care. So sad I had been a loyal member for many years.